We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and store your data.
1. What We Collect
We may collect:
Name, phone number, email address
Billing/shipping addresses
Order and service history
Communication preferences and consent
Website analytics and form usage (via cookies)
2. How We Use Your Information
We use this data to:
Process and fulfill product orders
Schedule and confirm installations or services
Send text or email notifications about updates or delays
Respond to support requests
Offer discounts or updates (if you opt in)
Improve our website and service experience
3. SMS Communication & A2P 10DLC Compliance
When you provide your phone number, you consent to receive automated messages from RDR Lighting regarding:
Orders, deliveries, and follow-ups
Appointments or schedule changes
Promotions or product launches (only with your consent)
Reply STOP to unsubscribe
Reply HELP for assistance
Message/data rates may apply
Message frequency varies
We never sell your phone number or personal information
4. Data Sharing
We do not sell or rent your personal information. We may share data with trusted service providers (e.g., logistics companies, email/SMS platforms) strictly for the purposes of delivering your order or service.
5. Security
We implement industry-standard data protection measures and use secure platforms to store and manage your information. No system is 100% immune, so we recommend not transmitting sensitive data through SMS.
6. Your Rights
You may:
Request access to your personal data
Ask us to correct inaccurate information
Withdraw SMS or email consent
Request account deletion (subject to recordkeeping laws)
